đȘȘ Identity verification is not finished
Payouts unlock only after identity verification. If your verification is still processing, or came back needing new documents, the payout waits. Check Account settings then Identity verification.
đ Your bank account is new
Accounts added in the last 24 hours cannot receive a withdrawal yet. This hold is automatic and clears on its own.
đ The name does not match
Your bank account has to belong to the person who passed verification. If the account is in another name, or a nickname instead of your legal name, the transfer will be rejected.
đą The bank details are wrong
Common ones we see:
A US routing number that is not exactly 9 digits
A Canadian transit number that is not 5 digits, or an institution number that is not 3
An IBAN with missing characters
An account in a different country than the one selected
đ Country or currency mismatch
The bank account country has to match the country on your payout setup, and the currency has to match the account type.
What to do: open your payout method, correct the details, and request the withdrawal again. If everything looks right and it still fails, message us with the date of the attempt and we will look at the transfer log.