Wishgain actively protects creators against chargebacks and fraudulent payment reversals. Prevention is built into the platform, and when a dispute does occur our team handles it with you.
đĄď¸ How we prevent disputes
Continuous monitoring of suspicious activity and automated risk scoring on every payment.
Secure authentication (such as 3-D Secure) on higher-risk transactions.
Clear transaction records and descriptors so supporters recognise the charge on their statement.
Evidence submission handled by Wishgain through our payment partners.
âď¸ If a supporter files a chargeback
Wishgain contacts the supporter to understand the reason.
We submit the transaction evidence to the payment processor.
In most cases the bank resolves the dispute on the basis of that evidence. Where appropriate we also work toward an amicable resolution between the creator and the supporter.
đ¨ If the payment was fraudulent
If a charge involved a stolen card or another unauthorised payment method, recovery is usually not possible. The funds are returned to the cardholder, the card is blocked by the processor and the fraud is reported. The related amount must be removed from your Wishgain balance, as required by card network rules.
â Premium members
Wishgain Premium includes enhanced chargeback protection for your balance. See What Is Wishgain Premium?.
đŤ Never ask a supporter to file a chargeback
Chargebacks are for legitimate disputes only. Creators who encourage supporters to file chargebacks, for example as a way to reverse a gift, risk account freezing, suspension or permanent removal. If a gift needs to be refunded, contact [email protected].