đ€ Wishy answers first
Wishy is our AI assistant. It answers instantly, 24 hours a day, in the Messenger and by email at [email protected]. Most questions about fees, payouts, verification and wishlists are answered on the spot.
đ§ When a person takes over
If Wishy cannot resolve it, or the question involves your account, a payout or a dispute, it hands the conversation to a human teammate. You can also ask for a person at any time.
âł How fast
Our team replies within 1 business day. Premium members get priority support and go to the front of the queue.
đ What helps us answer faster
The email address on your account
The date and amount of the payment or payout
The exact wording of any error message, and a screenshot if you have one
What you already tried
đ« What never to send us
We will never ask for your password, your full card number or your ID documents in chat. Do not send them, even if someone claiming to be from Wishgain asks. Identity documents are only ever collected inside the verification flow, which is handled by Stripe Identity.
Suspected fraud, harassment or an account impersonating you: report it and we will treat it as urgent.